Sign up: a username and password are all you need
There are two ways to reach the sign-up page: click “Log in” at the top right of the page and switch to sign-up at the bottom of the login page, or use the button below this step. Both lead to the same form — fill it in and you are in the dashboard, with nothing in between.
The form has just two fields: username and password. No email address is required, so there is no “enter email — wait for the message — click the link” pause; the account works as soon as you submit. The username is only used to log in and is never shown publicly, so pick something you will remember that has nothing to do with your real identity. Use a password of 12 characters or more, mixing upper and lower case, digits and symbols.
After signing up, the browser stays logged in, so you can go straight to the next step. On another device or browser, log in with the same username and password — no new account needed. The service allows unlimited simultaneous devices, so one account covers all your computers and mobile devices; there is no per-device account and no extra charge for a second device.
If you forget your password, the login page has a recovery link. For anything else about the account — changing the password, unusual logins, an empty subscription area — the Account & Subscription section of the help center lays out the checks in the order they usually matter; work through it from the top.
Pick a plan, then check how billing works
After signing up you land on the plans page in the dashboard; you can also start from the buy link on the overview page. There are two kinds of plan: monthly subscriptions and one-off data packs. Monthly subscriptions suit long-term use, with data resetting each month on the activation date; data packs are used until they run out and never expire, which suits occasional travel or keeping a reserve. The two can be combined.
| Plan | Price | Data | Billing |
|---|---|---|---|
| Monthly · 60GB | ¥9.9 / month | 60GB | Resets monthly on the activation date |
| Monthly · 250GB | ¥18 / month | 250GB | Resets monthly on the activation date |
| Monthly · 500GB | ¥28 / month | 500GB | Resets monthly on the activation date |
| Data pack · 300GB | ¥158 | 300GB | Use until it runs out, never expires |
| Data pack · 1000GB | ¥358 | 1000GB | Use until it runs out, never expires |
| Data pack · 3000GB | ¥658 | 3000GB | Use until it runs out, never expires |
Not sure which tier fits? Estimate by usage: for one person looking things up, sending files and watching the occasional video, 60GB is usually enough; a household sharing several devices and watching 4K often is safer at 250GB; for long-running downloads or working across several locations, 500GB leaves the most headroom. If you want to upgrade partway through, the difference is prorated by remaining days — no need to wait for the next cycle and buy again.
Once you have picked a tier, follow the page to the order screen, confirm the amount and period, then pay. Payment options are Alipay, WeChat Pay and USDT. After payment the order status moves from pending to completed and the plan takes effect. If the overview page still shows no plan, refresh once; if it still has not applied, open a ticket with the order time.
You do not have to work out the order of data packs and monthly subscriptions yourself: when the month's subscription data runs out, the data pack takes over, so you are not cut off when the monthly allowance is used up. The full comparison is on the plans page, and the reasoning behind each tier is in the “how to choose” article, which covers the criteria rather than the price table.
Copy the subscription link from the dashboard
Once payment takes effect, go back to the dashboard overview. The top half shows account and plan status; below that is the subscription area, with your personal subscription link and one-click import buttons for each client. The link is a single address containing a token — copy all of it, from the https at the start to the last character of the token.
It looks like this (the example below is a format sample, not your own address):
https://example.com/sub?token=YOUR_TOKENThe dashboard also offers one-click import: click the button for your client and the browser tries to open the client already installed on this machine with the subscription filled in. If that fails, go back to the manual route — copy the link and paste it into the client; the result is the same.
If the subscription area is empty, check three things in order: whether the order is completed, whether the plan is still valid, and whether you are logged in as the account that placed the order. If all three are fine and it is still empty, open a ticket describing the situation and include the order time — that makes it much faster to resolve.
Import the client on each platform
Installers and the subscription entry are both on the download page in the dashboard; log in and pick your platform. The four platforms work differently, so they are covered separately below. What they share is the order: install the client, let it read the subscription link, then pick a route from the list. All four sit under the same account, do not interfere with each other, and are not limited by device count.
Windows
DesktopChoose Windows on the download page, double-click the installer and click through the wizard; the default install path is fine. On first launch the system may show a firewall prompt — allow access, or the client cannot reach the internet.
The main window usually has three areas: routes, subscription and settings. Find the subscription or profile entry, paste the link you copied in the previous step and click update. When names such as Hong Kong, Tokyo, Singapore, Los Angeles and Sydney appear in the list, the subscription has been read in. Select a route, go back to the main window, and the connect button becomes available.
If the list is still empty after updating: first check that the link was not truncated by a chat app (the end often gets eaten by a line break), then check that the client version matches the installer on the download page — older versions may not read the current subscription format.
macOS
DesktopChoose macOS on the download page and drag the app into the Applications folder. The first launch is blocked once by the system: go to Privacy & Security in System Settings and click “Open Anyway” at the bottom of the page. VPN clients also need a network extension approved, again under Privacy & Security — enter your device password when prompted to authorise it.
Once authorised, the client icon appears in the menu bar. Open the subscription page in the main window, paste the link, update, then pick a route and connect. The most common snag on macOS is updating the subscription before authorisation is finished — the route list stays empty. Check System Settings for any pending approval, clear it, then retry in the client.
Android
MobileChoose Android on the download page and download the installer. The system will ask you to allow installs from unknown sources — allow it once for this browser or file manager. After installing, open the client; the first connection triggers a system VPN request, which is a system-level permission, so tap OK. If you declined it earlier by mistake, grant it again in system settings.
Then open the subscription page, paste the link, update and pick a route — the same flow as on desktop. Some Android devices restrict background apps aggressively and drop the connection when the screen locks; adding the client to the battery optimisation allowlist helps noticeably. This lives in battery or app management in system settings, and the wording varies by brand.
iOS
MobileChoose iOS on the download page and follow the link to the App Store to install the client (the dashboard shows the entry while your plan is valid). Open the client, paste the link on the subscription or profile page and save, then go back to the home screen and select a route.
The first connection brings up a system prompt asking to add a VPN configuration — tap Allow, then confirm with your device passcode or Face ID. Once connected, a VPN indicator appears in the status bar. If no prompt appears, check Settings → General → VPN & Device Management for an existing configuration; if one is there, just go back to the main screen and connect.
Connect and confirm it works
Each route in the list carries two pieces of information: region and route type. IEPL runs on an end-to-end dedicated line, steadier at peak hours and more expensive; relay routes forward through an intermediate node and cover more regions; direct routes are the lightest and suit downloads where latency does not matter. For everyday use, prefer an IEPL route in Hong Kong; for Japan, Korea and Southeast Asia pick Tokyo or Singapore; for the US west coast pick Los Angeles. If unsure, start with the default recommendation and switch once you see how it performs.
Click connect and the client status changes from disconnected to connected, with current upload and download rates shown. This page does not quote specific speed figures — they vary widely by region, ISP and time of day, so a fixed number would tell you nothing. Judge by the three checks below, not by the reading on the speed meter.
Check one: open any page in the browser that shows your exit IP — the location should match the region you selected. Check two: open a service you normally cannot reach, such as ChatGPT or Claude; a normal response means the path works. Check three: go back to the dashboard overview and watch the traffic counter start to rise, which confirms your traffic is going through the subscription rather than your local network.
After you disconnect, the traffic counter stops and the exit IP returns to your local one. To change routes you do not need to quit the client — just pick another route in the list and connect again; the subscription does not expire when you switch, and there is no need to re-import. Other devices on the same account can connect to different routes at the same time.
Connected but pages will not load: switch to another route first, then check whether the client is in global or rule mode. Stuck on a spinner: try WireGuard and OpenVPN in turn to take a different protocol path, or restart the client. The Connection & Troubleshooting section of the help center has a more detailed order of checks; if you suspect the route itself, open a ticket with the region, route type and time it happened — that makes it much quicker to pin down.
Where to go after the five steps
The five steps above cover getting it working. Why routes are arranged the way they are, how to pick a plan, and how to handle a particular platform's quirks live elsewhere — read them as you need them.