Refund window and eligibility
This policy covers monthly subscription orders paid through the VPNHF user panel (¥9.9/month for 60GB, ¥18/month for 250GB, ¥28/month for 500GB) and data pack orders (¥158/300GB, ¥358/1000GB, ¥658/3000GB). A full no-questions-asked refund can be requested within 60 days of your first payment; the window starts when the order is paid, not when the account was created.
Monthly subscription data resets each month on the activation date, and unused data does not roll over to the next month. Data packs last until they are used up and never expire. The two are handled differently at refund time, as described below.
When you upgrade mid-term, the price difference is prorated by the remaining days, and any refund is based on the amount actually paid for that order. Once a refund is verified, the subscription benefits attached to that order end at the same time; the account itself stays and can be reactivated at any time.
When a refund applies
- Monthly subscription orders requested within 60 days of your first payment, whether or not you have connected to a server or used any data;
- Data pack orders requested within 60 days of your first payment where no data has been used yet;
- Duplicate orders created by repeated payments, refunded in full once verified.
Cases that are not refundable
- Orders requested after the 60-day window from your first payment;
- Data already used from a data pack: packs last until used up and never expire, so used data cannot be recovered, but the unused portion can still be refunded;
- Orders placed while an account is restricted or terminated for violating the terms of use;
- Cases verified as abuse of the refund promise, such as the same user repeatedly buying the same plan and repeatedly requesting refunds;
- Subscriptions not purchased through the VPNHF user panel, including subscriptions transferred from someone else.
How to apply and what to include
Refund requests are submitted only inside the user panel. No separate form is needed, and no other channel is accepted.
- Sign in to the user panel: use the username and password you registered with. No email address is required to register, and all refund communication happens inside the panel.
- Open a ticket: submit a ticket from the ticket section, put refund request in the subject line and your order number in the body.
- Provide the details needed for verification: username, order number, payment method (Alipay / WeChat / USDT) and payment time. A reason is optional and does not affect the outcome.
- Wait for verification: VPNHF checks the order status and usage, then replies with the result in the same ticket.
- Refund issued: once verification passes, the refund is sent back through the original payment channel and confirmed in the ticket.
Refund timing and where the money goes
Refunds always go back to the original payment channel. They are never sent to another account and never held as store credit.
Once verification passes, VPNHF initiates the refund. Actual arrival time depends on how quickly the payment channel processes it, and for USDT also on blockchain confirmations, so VPNHF cannot promise a specific timeframe; if the refund has not arrived after a reasonable time, follow up in the original ticket and VPNHF will help trace it.
The refund amount is based on the amount actually paid for the order, as recorded in the user panel.
How each payment method is handled
All three payment methods are refunded to the original channel; the details you need to provide and how arrival is confirmed differ slightly.
| Payment method | Refund path | What to provide | Arrival notes |
|---|---|---|---|
| Alipay | Original Alipay account | Order number, payment time | Handled by the payment channel; arrival follows the channel's records |
| Original WeChat Pay account | Order number, payment time | Handled by the payment channel; check the original payment record | |
| USDT | Original sending address | Order number, original transaction hash | Confirmed once the on-chain transaction is complete |
If the original payment account has been closed or cannot receive the refund, say so in the ticket and both sides will agree on another way to receive it; until then the refund stays pending.
Policy changes and interpretation
This page may be updated as the service changes; the month of the update is shown at the top of the page, with no separate notice. Refunds for an order are handled under the terms shown on this page at the time the request is made.
If you have questions about this policy, open a ticket in the user panel. Plan, price and data pack details are listed on the pricing page; where this page and the pricing page differ, this page governs refund terms.