How to read the route table
The table has four groups; each row is one route with four columns: country/region, city, route type and streaming support. Read the exit location first, then the route type, then fine-tune by use case.
- Country/region · City Where the route exits. Catalog region, service availability and default page language usually follow the exit location, so confirm this column first.
- Route type IEPL, relay or direct. The three take different paths, so peak-hour behaviour and cost differ too — see the route type section below.
- Streaming support Platforms commonly used at that exit location, useful for judging catalog region. For platforms not listed, actual availability applies, and catalogs themselves change as platforms adjust.
Asia Pacific routes
The Asia Pacific group handles most everyday requests. Hong Kong and Tokyo are close with plenty of entry points, so they work well as defaults; Singapore covers Southeast Asia, while Sydney and Bangkok add Oceania and mainland Southeast Asia. At peak hours the IEPL routes in Hong Kong and Sydney hold up better than direct routes in the same region, and Tokyo and Seoul relays are a middle ground.
| Country/region | City | Route type | Streaming support |
|---|---|---|---|
| Hong Kong, China | Hong Kong | IEPL | Netflix / Disney+ / YouTube |
| Japan | Tokyo | Relay | Netflix / Disney+ / YouTube |
| Japan | Osaka | Direct | Netflix / YouTube |
| Singapore | Singapore | Direct | Netflix / Disney+ |
| South Korea | Seoul | Relay | Netflix / YouTube |
| Taiwan, China | Taipei | Relay | Netflix / YouTube |
| Australia | Sydney | IEPL | Netflix / YouTube |
| Thailand | Bangkok | Direct | Netflix / YouTube |
In the Asia Pacific group, IEPL routes are concentrated in Hong Kong and Sydney; the other cities are mostly relay and direct.
North America routes
The North America group exits at both ends of the continent. Los Angeles, San Jose and Seattle serve the US West Coast and return paths to Asia, New York and Toronto cover the East Coast, and Dallas fills in the middle. US catalogs, some AI tools and developer services are sensitive to exit location, so confirm which region a service is available in before choosing a city.
| Country/region | City | Route type | Streaming support |
|---|---|---|---|
| United States | Los Angeles | Relay | Netflix / Hulu / YouTube |
| United States | San Jose | IEPL | Netflix / HBO Max |
| United States | Seattle | Direct | Netflix / YouTube |
| United States | New York | Relay | Netflix / Hulu / HBO Max |
| Canada | Toronto | Relay | Netflix / Crave |
| United States | Dallas | Direct | Netflix / YouTube |
The three West Coast cities and the two East Coast cities back each other up: when one city is congested you can move across without changing catalog region.
Europe routes
The Europe group is led by Frankfurt, London and Amsterdam. Frankfurt's IEPL route is steady both for hops inside Europe and for transatlantic return paths; London suits UK services and BBC iPlayer; Amsterdam and Paris carry general Western European traffic; Stockholm and Milan add Northern and Southern Europe. Common uses for European routes are UK and EU catalogs, European developer services and cross-time-zone collaboration.
| Country/region | City | Route type | Streaming support |
|---|---|---|---|
| Germany | Frankfurt | IEPL | Netflix / YouTube |
| United Kingdom | London | Relay | Netflix / BBC iPlayer |
| Netherlands | Amsterdam | Relay | Netflix / YouTube |
| France | Paris | Direct | Netflix / YouTube |
| Sweden | Stockholm | Direct | Netflix / YouTube |
| Italy | Milan | Relay | Netflix / RaiPlay |
EU catalogs are split by language: if the exit city and your account region don't match, the catalog may still be the original region's.
Routes in other regions
The other regions group covers exit needs in the Middle East, South Asia, South America and Africa. Dubai and Mumbai serve the Middle East and South Asia, São Paulo covers South America, and Johannesburg serves southern Africa. These regions have fewer routes than the first three groups and are mostly relay and direct — at peak times prefer relay and fall back to direct as needed.
| Country/region | City | Route type | Streaming support |
|---|---|---|---|
| United Arab Emirates | Dubai | Relay | Netflix / YouTube |
| India | Mumbai | Direct | Netflix / YouTube |
| Brazil | São Paulo | Relay | Netflix / YouTube |
| South Africa | Johannesburg | Direct | Netflix / YouTube |
Routes in this group are about coverage rather than peak performance; for stability-critical work, go back to the Asia Pacific or Europe groups.
Route types explained
The same Hong Kong route behaves and costs differently depending on whether it runs as IEPL, relay or direct. The difference is the path: where traffic joins the backbone, how many hops it takes, and where it queues.
Point to point, fixed path
Traffic between the two endpoints runs over a carrier's dedicated channel and never touches public internet exits or exchange points, so the path is fixed and bandwidth is allocated by contract. Jitter at peak hours is lower than with the other two types, and long sessions rarely drop. It costs the most, so it is only deployed in the cities with the heaviest traffic and the strictest stability requirements.
- Best for: video calls, gaming, 4K streaming
- Common cities: Hong Kong, Sydney, San Jose, Frankfurt
Nearby entry, backbone forwarding
You connect to the nearest entry node first, and the entry forwards traffic to the exit node over an optimised backbone link. A nearby entry means a fast handshake, and the scheduled backbone segment is steadier than direct at peak hours. There is one extra hop, so performance depends heavily on entry quality — when the entry is congested, everything slows down together. Cost sits in the middle, and this type covers the most cities.
- Best for: everyday browsing, streaming, AI tools
- Common cities: Tokyo, Seoul, Los Angeles, London
Shortest path, lowest overhead
Traffic goes straight to the exit node with no entry forwarding, so the path is the shortest. It performs well off-peak — quick responses, low overhead — but at peak hours public links get congested and it fluctuates more than the other two. It costs the least and suits backup routes and light use. When a city offers both relay and direct, try direct first and switch to relay if it isn't steady.
- Best for: light browsing, backup routes, off-peak transfers
- Common cities: Osaka, Seattle, Paris, Mumbai
| Item | IEPL | Relay | Direct |
|---|---|---|---|
| Path shape | Point-to-point dedicated channel, fixed path | Nearby entry + optimised backbone + exit | Straight to the exit node |
| Peak-hour behaviour | Low jitter, stable connection | Fairly steady, depends on entry quality | Noticeable fluctuation |
| Relative cost | Highest | Middle | Lowest |
| Common cities | Hong Kong · Sydney · San Jose · Frankfurt | Tokyo · Seoul · Los Angeles · London · Amsterdam | Osaka · Seattle · Paris · Mumbai |
| Best for | Video calls · Gaming · 4K streaming | Everyday browsing · Streaming · AI tools | Light browsing · Backup routes |
Choosing a route
There is no single right answer: decide the use case first, then filter by exit location and route type. Below are suggested orders for six common use cases — try the first option for a given use case, then move down the list, and don't change two variables at once.
Everyday browsing and search
Start with a relay route through a nearby entry: Hong Kong, Tokyo and Singapore all have plenty of entry points, so handshakes are quick and the first screen loads sooner. If pages open slowly, switch to another relay in the same region rather than jumping to an intercontinental route — the extra distance only makes things slower.
Streaming and video
Pick the exit by catalog first: Hong Kong, Singapore and Tokyo for Asian catalogs, Los Angeles and San Jose for the US, London and Frankfurt for Europe. Once the catalog matches, choose the route type — for 4K playback prefer IEPL or relay, since direct routes often drop to a lower bitrate at peak hours.
AI tools
Tools such as ChatGPT, Claude and Gemini are sensitive to both exit location and IP stability. Choose an exit in a region where the service is available, and prefer relay or IEPL. Don't switch routes mid-session: a changing IP can trigger re-verification and interrupt the conversation in progress.
Gaming
Prefer IEPL and keep the exit as close as possible to the game servers. In games, packet loss hurts the feel more than quoted latency, and that is where IEPL earns its keep — jitter control. For cross-region gaming, try IEPL first, fall back to a relay on the same continent, and avoid forcing an intercontinental direct route.
Work and video meetings
Uplink stability comes first, so choose IEPL or a good-quality relay. Connect ten minutes before the meeting starts and check that video and audio work; don't switch routes during the meeting, because switching forces a reconnect and rejoining usually costs more time than waiting.
Home and multiple devices
Subscriptions cover unlimited devices, so you can assign routes per device: IEPL for the desktop and work laptop, relay for phones and tablets, and a catalog-appropriate exit for the TV box. Pile everything onto one route and any single device moving heavy traffic will affect the rest.
FAQ
Common questions about route counts, route types and switching rules — answers stick to the facts, and nothing is promised that isn't offered.
Are the cities in the table all the routes?
No. The table lists representative routes for each region; the full list expands by region inside the client. Coverage is 100+ countries / 180+ routes, and routes change as capacity grows — what the client shows is authoritative.
Is IEPL always faster than relay?
Not necessarily. IEPL's advantage is a fixed path and jitter control, not headline speed. When the entry and exit are far apart, IEPL can respond more slowly than a relay in the same city; judge by real performance at the same time of day against the same target service, not by the name of the route type.
How many routes can I use at once?
Subscriptions cover unlimited devices, and each device can pick its own route independently. Using the same account on several devices with different exit regions carries no extra restriction.
Can I use platforms that aren't listed under streaming?
The streaming column lists platforms commonly used at that exit location, as a guide to catalog region. For platforms not listed, actual availability applies, and catalogs themselves change as platforms adjust.
Do I have to pay again to switch routes?
No. Switching routes happens within the same subscription at no extra charge; data resets monthly on your activation date, and when you upgrade mid-cycle the price difference is prorated over the remaining days.
In what order should I troubleshoot a route that won't connect?
First try another route in the same region, then another route type (relay to direct or the reverse), and finally another region. If all three fail, work through the connection troubleshooting steps in the help center to check the client and your local network one item at a time.